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Mosaic Helps Cable Head-End Provider Automate Channel Rollouts

A cable head-end provider in Canada was manually provisioning a large number of new channels. This required them to manually configure every step of that chain, creating opportunities for error.

The Mosaic team sat down with them and designed a system that would take control of rolling out those channels, using live inputs from them, and reconfiguring the broadcast equipment. This ensured that the entire network, from end to end, was configured correctly so they could quickly roll out new channels to paying customers.

Mosaic helped them save many hours that would have been spent reconfiguring and checking the network, enabling them to roll out channels much faster.

The provider learned that Mosaic is not only great for live monitoring of their broadcast equipment, it’s also ideal for provisioning and managing channels within head-end facilities.

If you could use help with the roll-out of new channels, send us a message to schedule a live online demo.

Mosaic Helps Cable Head-End Provider Automate Channel Rollouts2021-03-25T19:45:12+00:00

[Webinar Replay] Monitoring: The Last Thing On Your Mind

In our recent MNC webinar, we shared the story about engineers lugging hardware up a mountain with no roads for the Voice of Vietnam. They can’t travel to the transmitter sites every time they need to check a generator, so they use Mosaic to monitor their equipment.

You may not have transmitters on a mountain, but traveling to transmitter locations is still probably inconvenient… especially when you’re trying to quickly diagnose a problem that’s taking you off the air. Watch the webinar replay to hear how Mosaic is used in the real world.

In the webinar replay you’ll find out how Mosaic helps you:

  • Significantly reduce your outages
  • Spot potential problems before they take you off the air
  • Avoid traveling to transmitter sites to troubleshoot problems
  • To see the Webinar transcript, click here.

When you’re ready to schedule a live online demo, you can connect with Bil Apker at bapker@mncsoftware.com or send us a message.

[Webinar Replay] Monitoring: The Last Thing On Your Mind2021-03-11T23:54:09+00:00

A UK Radio Provider Recovers Lost Revenues with Mosaic

The chief engineer of a leading radio provider in the UK had a unique problem: They were running their signals out to a third-party network, which is common in the UK and Europe, and they had no visibility of the channels and services they were putting out.

The Mosaic team sat down with the chief engineer and looked at how Mosaic could help him monitor their network from end to end so they’d have the visibility they needed. Within a couple of weeks, Mosaic was monitoring all the equipment on their end, as well as the off-air signals coming from the transmitter site. For the first time, they had 100% visibility of their network.

Even more importantly, the Mosaic reporting tools allowed them to figure out when they were off-air so they could take that information to the third party provider and recover lost revenues. Watch this one-minute video to hear the story.

If you’d like this kind of visibility and reporting on your network, send us a message and we’ll schedule a live online demo so you can see how Mosaic can make your job easier.

A UK Radio Provider Recovers Lost Revenues with Mosaic2021-03-10T23:54:40+00:00

Need a clearer picture of your network? How Mosaic helped ION Media stay on-air

We met with engineers at ION Media recently and discovered they were having a real problem. They were receiving thousands of alerts each day from their devices, making it impossible for them to determine which were real concerns and which were just false alarms. This meant they couldn’t identify the specific problems that were causing them to go off-air.

So we built a Mosaic system that allows ION engineers to quickly and easily identify when they are off-air, spot any network problems that could potentially take them off-air, and we developed a plan for getting them back on-air quickly so they can continue to generate revenues.

Within one day we were able to eliminate 90% of those false alerts and ION now had a clear picture of where problems lay on the network. ION Media was blown away by what we were able to do for them in a short amount of time.

If you’re ready for a clearer picture of your network, send us a message to schedule an online demo. Mosaic by MNC Software can help make your job easier.

Need a clearer picture of your network? How Mosaic helped ION Media stay on-air2021-03-10T23:53:50+00:00

MNC’s Disaster Recovery Automation and Monitoring at PBS NET

We were talking with the engineers at Nebraska Educational Television who rebroadcast PBS as part of their disaster recovery system. We were rebuilding their monitoring system with Mosaic and one of the challenges was the lack of time for training the PBS engineers, especially as they’re swapping in new equipment as part of this whole rebuild. So, one of the nice things about Mosaic is how it abstracts all of the system so that the panels they were using before still work now.  The operators don’t even have visability or knowledge about the equipment changes underneath. They just keep working as they always did, even though the station rebuild meant all new equipment. That’s efficiency!

  • Disaster recovery automation and control
  • Change your hardware system and keep your existing automation
  • No need to retrain operators on new equipment because your MNC control system stays the same even when you get new gear.
MNC’s Disaster Recovery Automation and Monitoring at PBS NET2021-02-11T20:46:27+00:00

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